Return Policy To complete our return form, please click here.
This return policy is the current return policy effective 01/01/09 and will remain in effect until further revised. Our return policy is designed to minimize your dealerships exposure to obsolete inventory and allow you to participate in the accessory business with minimal risk. Capital Area Accessory Distributors is committed to making your partnership with us as smooth as possible and we will do whatever is in our power to make sure you are successful with your dealerships accessory program.
Time Frame for Returns:
All returns must be presented within 90 days of original invoice date. If return is presented within 90 days, full credit will be issued for the return on that month’s statement from Capital Area Accessory Distributors. Any returns outside 90 days will be handled on a case by case basis and will be at the discretion of Capital Area Accessory Distributors. Returns outside of 90 days may be subject to the following return perimeters:
- Denial of return
- Repurchase of new product
- Restock fees
All returns must be in new unused condition, both the part and the packaging. All accessories must be in original packaging with all associated hardware, components, and instruction sheets included. All packaging must be in new condition with no marks, writing, or labeling on the box or other relevant packaging. No credit will be issued on accessories that have been installed or the part/packaging is not in new condition. There is no return on any electrical accessory that has been opened. All returns must have been purchased from Capital Area Accessory Distributors in order for credit to be issued unless prior approval is given.
All returns must be accompanied with original invoice from Capital Area Accessory Distributors as well as a copy of our return authorization sheet. The authorization sheets can be obtained by calling 888-277-6290. Returns that are received defective, shipped in error, over shipment, or any other non dealer responsibility issue will have freight charges paid for by Capital Area Accessory Distributors. All Damage claims, missing hardware, or defective item claims must be made within one (1) business day of material receipt at your location. Please call 888-277-6290 to arrange for pick up of these items.
Any special order that is for a vehicle that is more than 3 model years old will not be accepted for return for any reason.